Privacy Policy

Introduction

This Privacy Policy explains how Keenan Group at Compass ("Keenan Group," "we," "us," or "our") collects, uses, discloses, and retains personal information through your use of thekeenangroup.com (the "Site") and the services, products, features, and content we offer (collectively with the Site, the "Services"). Our Services are intended for U.S. residents, primarily those interested in Austin, Texas and Central Texas real estate.

Keenan Group operates as a team affiliated with Compass Real Estate. When you interact with our Services, your information may also be subject to Compass's privacy practices. We encourage you to review the Compass Privacy Policy for additional information.

What Information Do We Collect?

Information You Provide

You may provide us with personal information including:

• Contact information: name, email address, phone number, mailing address
• Property search preferences: neighborhoods, price range, property features
• Saved searches and favorite properties
• Account credentials when you create an account
• Communications you send us via forms, email, or phone
• Home valuation requests and property information
• Transaction-related information if you buy or sell property with us

Information Collected Automatically

When you use our Services, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages viewed, search queries, time spent on pages, navigation paths
• Location data: general geographic location based on IP address
• Referral data: how you arrived at our Site

Information from Third Parties

We may receive information about you from:

• Multiple Listing Services (MLS) and real estate databases
• Google, when you sign in with your Google account
• Compass and affiliated service providers
• Public records and property data sources

How Do We Use Your Information?

We use your personal information to:

• Provide real estate services, including property search and recommendations
• Send property alerts and saved search notifications you've requested
• Respond to your inquiries and provide customer support
• Facilitate real estate transactions
• Send marketing communications (with your consent)
• Improve our Services and develop new features
• Comply with legal obligations
• Protect against fraud and maintain security

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and saved searches
• Keep you logged in to your account
• Analyze how visitors use our Site

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking cookies may affect the functionality of our Services.

These are the tools that collect information as you use the Site:

• Google Analytics 4: pages viewed and how visitors move through the Site.
• Microsoft Clarity: session replays and heatmaps that show how pages are used.
• PostHog: page views and page exits, sent through our own domain. PostHog does not record sessions.
• Pages viewed before an inquiry: your browser keeps a list of up to 25 recent pages on our Site (address, title and time viewed). We receive that list only if you send us an inquiry, and it is stored with your inquiry.

How Do We Share Your Information?

We may share your personal information with:

• Compass: As Compass-affiliated agents, we share information with Compass to provide Services and facilitate transactions.
• Service Providers: Third parties who perform services on our behalf, such as website hosting, email delivery, and analytics.
• MLS and Real Estate Partners: To display listings and facilitate property transactions.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Your Privacy Choices

Account Information

You can access, update, or delete your account information by logging into your account or contacting us at keenan@compass.com.

Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. You can opt out of SMS communications by replying STOP to any text message.

Do Not Track

Our Site does not currently respond to "Do Not Track" browser signals. You can control tracking through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

Third-Party Links

Our Site may contain links to third-party websites, including MLS listings, mortgage calculators, and other real estate resources. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site with a new "Last Updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: